Experience Design Vice President
On-site · New York City, New York, United States
Job Summary
Vice President Experience Design at Co-Brand Card responsible for end-to-end experience outcomes across the card lifecycle, shaping user experiences through design/research strategies, leading 0-to-1 initiatives, and driving inclusive design and accessibility. Collaborates with cross-functional teams, mentors junior designers, and elevates customer-centric solutions with a strong emphasis on system thinking, service design,旅, and scalable frameworks. Key activities include diagramming service flows, wireframing, prototyping, journey mapping, and developing north-star representations to guide product decisions across acquisition, spend, rewards, and servicing journeys. Requires senior-level leadership, financial-services design experience, proficiency with design tools (e.g., Figma), and experience applying AI-enabled design methods.
Required Qualifications
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Hands-on experience using AI-enabled design and productivity tools to accelerate research, ideation, prototyping, and design execution in efficient and responsible ways
- Proven experience applying service design principles, leveraging service blueprints to align customer journeys with operational, platform, and partner capabilities
- Proven experience implementing an end-to-end service strategy that meet the needs of a diverse customer base
- Exceptional collaboration and influence skills, with the ability to partner effectively with Product, Technology, Brand partner, and Business leaders at senior levels
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