Experience Design Vice President
On-site · New York City, New York, United States
Job Summary
Experience Design Vice President focused on Investment Funding leading the end-to-end journeys across digital, advisor, and operational touchpoints. Defines and delivers journey-led design and research strategies that align business objectives, regulatory constraints, and user needs; creates and socializes future-state service propositions, maps, blueprints, and journey narratives to guide cross-team decisions; partners across Product, Design, Engineering, Operations, Risk, Compliance, Legal, and Data to shape cohesive experiences; collaborates with UX Research and Data to plan and synthesize research that informs design outcomes; identifies fragmentation and opportunities across the investment funding lifecycle and translates insights into actionable recommendations; communicates complex service and systems thinking through storyboards, blueprints, prototypes, and executive-ready narratives; mentors designers and partners to foster journey-led, customer-centric thinking.
Required Qualifications
- 5+ years of experience in Experience Design, Product Design, or Service Design with a strong focus on end-to-end customer journeys
- Proven experience creating journey maps, service blueprints, storyboards, and future-state experience concepts for complex systems
- Demonstrated ability to connect work across multiple teams, platforms, and constraints to deliver cohesive experiences
- Experience conducting and applying user research to inform service and journey design decisions
- Strong systems-thinking mindset, with the ability to understand and design for interconnected products, processes, and stakeholders
- Solid understanding of inclusive design and accessibility standards, and how to apply them at a journey and service level
- Strong communication and storytelling skills, with experience influencing senior, cross-functional stakeholders
- Experience working within financial services, wealth management, or regulated environments
- Comfort facilitating workshops, co-creation sessions, and journey alignment discussions with senior stakeholders
- Experience shaping experience-led metrics or success measures in partnership with Product and Data
- Prior design leadership or mentoring experience
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