Experience Design Vice President
On-site · Chicago, Illinois, United States
Job Summary
Experience Design Vice President leading end-to-end design initiatives in Payments Operations. Develop and execute design/research strategies across multiple product areas; diagram service flows, wireframes, and prototypes for key touchpoints; drive inclusive design and accessibility; mentor junior designers; collaborate with cross-functional teams to integrate UX into product development; analyze market trends and data insights to inform design decisions; operate with an iterative design mindset and incorporate user feedback to improve experiences across platforms and channels.
Required Qualifications
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design, accessibility guidelines and assistive technologies, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
- Proven ability interpret complex data sets and transform into actionable insights for informed decision-making
- Design leadership or managerial experience
- Comfortable with structuring and planning design work in cross-functional contexts
- Prior experience designing applications within complex business domains (financial services, other)
- Ability to understand and articulate how technical constraints and opportunities inform design solutions
- Familiar with technology concepts and an understanding of various technical approaches and lifecycles. (e.g. agile development methodologies, DevOps practices, and front-end dev structures)
- Understand product lifecycles from a UX perspective (e.g. how user experience evolves throughout the different stages of a product's lifecycle)
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