Experience Design Senior Associate
On-site · Brooklyn, New York, United States
Job Summary
Experience Design Senior Associate within the Cross-Product Design Strategy portfolio leads end-to-end customer and enterprise experience initiatives. Responsibilities include developing design strategies for complex projects aligned with business objectives, presenting design decisions to stakeholders including executives, orchestrating systems and service prototyping across disciplines, diagramming service flows and creating high-fidelity artifacts, producing prototypes and documentation from MVP to scalable solutions, leveraging market and user data to inform design, advocating for user needs through collaboration with user research and usability testing, and partnering with design leads and cross-functional teams to integrate UX into product development while ensuring inclusive and accessible design. The role emphasizes strategic design leadership, stakeholder influence, and delivering customer experiences that meet business goals in a B2B/enterprise SaaS context.
Required Qualifications
- Bachelor’s degree in design, a related field, or equivalent experience
- 3+ years in product/UX design with a strong track record in B2B, enterprise SaaS, and data-intensive platforms
- Expertise in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints
- Advanced Figma proficiency, demonstrating craft, attention to detail, and fluency in design systems for consumer and enterprise experiences
- Ability to create high-fidelity design artifacts—user journeys, storyboards, wireframes, and prototypes—with exceptional visual polish
- Skilled at synthesizing ambiguity into clear design problems and actionable solutions
- Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels—from junior team members to senior executives.
- Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals
- Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions
- Ability to balance research depth with a bias for action, ensuring timely delivery without sacrificing quality
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