Experience Design Senior Associate
On-site · Wilmington, Delaware, United States
Job Summary
Experience Design Senior Associate contributes to shaping the user experience of JPMorgan Chase's products and services within the Payments portfolio. Lead design efforts across web and mobile platforms, applying information architecture, storyboarding, and data-driven insights to deliver accessible, inclusive experiences. Collaborate with cross-functional teams to align user needs with business goals, iterate based on user feedback, conduct market and user research analyses, and drive strategic design thinking to improve navigation, findability, and overall customer satisfaction across digital channels.
Required Qualifications
- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
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