Experience Design Senior Associate
On-siteChicago, Illinois, United States
Job Summary
Design and develop smart interactions to solve specific user problems while ensuring consistency across multiple products, platforms, and stakeholders. Apply advanced information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall satisfaction. Conduct data-driven analyses to inform design decisions, incorporating user feedback to continuously improve the experience. Collaborate with cross-functional teams to implement inclusive design principles and accessibility guidelines, clearly presenting work to stakeholders and executives. Assist in analyzing market trends and user behavior to drive strategic thinking for the Commercial & Investment Bank Payments team.
Required Qualifications
- 3+ years of experience in a user experience design role focused on improving digital products and services
- Proven ability to create visually appealing and functional user experiences for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code)
- Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a track record of creating accessible and inclusive digital experiences
- Strong skills in wireframing, journey mapping, and prototyping
Desired Qualifications
- Experience with AI workflows for design and/or code-based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make)
- Demonstrated experience with design-to-code workflows
- Experience implementing WCAG and ADA web standards in a regulated/compliant environment
- Experience facilitating collaborative activities, interviews, surveys, and usability test
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