Experience Design & Research Analyst
On-siteLetterkenny, Ulster, Ireland
Job Summary
Develop detailed journey maps to visualize and understand user experiences across touchpoints, translating external research, customer insights, and market trends into strategic recommendations. Partner with business, technology, and process leaders to shape future-state customer journey roadmaps and ensure execution-ready designs reflect customer needs and value-stream priorities. Co-design high-impact process reimagination workshops and facilitate stakeholder engagements to integrate customer-centric decision-making and develop experience-led metrics. Support team leaders in translating complex systems into digestible communications and champion human-centered design practices for the voice of the customer across enterprise initiatives.
Required Qualifications
- Bachelor's degree
- Expertise in customer journey mapping
- Expertise in experience design
- Expertise in UX research methodologies
- Experience translating qualitative and quantitative research into actionable insights
- Experience in customer-centric, digital-first environments
- Comfortable working cross-functionally
- Track record of building strong partnerships
- Ability to manage multiple initiatives simultaneously across dynamic business environments
- Strong communication and synthesis skills
- Strong problem-solving skills
Desired Qualifications
- Consulting experience
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