Experience Design & Research Analyst
On-siteLetterkenny, Ulster, Ireland
Job Summary
Develop detailed journey maps to visualize and understand user experiences across different touchpoints, translating external research, customer insights, and market trends into clear design implications and strategic recommendations. Partner with business, technology, and process leaders to shape future-state customer journey roadmaps and ensure delivery of execution-ready journey designs that reflect customer needs and value-stream priorities. Co-design and support the execution of high-impact process reimagination workshops and stakeholder engagements to integrate customer-centric decision-making and develop experience-led metrics. This role supports the Director of Experience Design & Research within Prudential's internal consulting engine, focusing on reimagining how work flows and how people engage to deliver quantifiable impact across the enterprise.
Required Qualifications
- Bachelor's degree
- Expertise in customer journey mapping
- Expertise in experience design
- Expertise in UX research methodologies
- Experience translating qualitative and quantitative research into actionable insights
- Experience in customer-centric, digital-first environments
- Ability to manage multiple initiatives simultaneously across dynamic business environments
- Strong communication and synthesis skills
- Strong problem-solving skills
Desired Qualifications
- Consulting experience
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