Experience Design Lead
Hybrid · Edinburgh, Scotland, United Kingdom
Edinburgh, Scotland, United KingdomHybridFull TimeSenior LevelNot SpecifiedLarge
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Large
Job Summary
Lead Experience Designer role at Royal London in Edinburgh. Drive long-term vision for the Experience Design team, define strategic direction, and champion design excellence across senior and executive levels. Mentor Senior Experience Designers, shape governance and workflows, partner with propositions, design operations, CX, and product teams, and foster a culture of collaboration, learning, and inclusion to elevate end-to-end customer and adviser journeys.
Required Qualifications
- Significant and proven experience in service design
- experience leading teams or functions in large organisations
- success in building, scaling, or transforming design teams and capabilities
- mentoring senior practitioners
- design operations, governance frameworks, and quality standards
- ability to influence across the organisation
- strong commercial and strategic acumen
- commitment to inclusive cultures
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.