Experience Design Executive Director
On-siteWilmington, Delaware, United States
Job Summary
Develop and implement user experience strategies aligned with business objectives, leading a team to conceptualize and detail offerings within the broader user journey landscape. Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies while designing methods to incorporate key performance metrics for decision-making. Lead experience strategy for complex banking and payments journeys across digital channels, partnering with Product, Technology, Data, Legal, and Operations to deliver scalable, compliant design solutions. Mentor diverse teams, fostering collaboration and promoting professional development through coaching and performance management.
Required Qualifications
- 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
- Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
- Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration, and promoting professional growth
- Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
- Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes
- Experience designing complex financial services, payments, treasury, or enterprise platform experiences
Desired Qualifications
- Familiarity with design systems, service design, and journey orchestration across complex ecosystems
- Experience leading design for regulated, data-rich, or operationally complex products
- Strong executive storytelling skills, including framing design strategy, tradeoffs, and measurable outcomes
- Experience integrating research, analytics, and experimentation into product and design decision-making
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