Experience Concierge

Greet every patient warmly by name, provide office tours, and manage the daily schedule by filling gaps and confirming appointments. Support patient check-in by ensuring forms, HIPAA consents, and financial agreements are completed, then collect payments and verify insurance coverage. Make reminder calls, assist with recall outreach, and reduce no-shows using Carestack and messaging tools to track follow-ups. Prepare end-of-day reports, set up next-day schedules, and coordinate hospitality details including welcome amenities. Handle inbound calls, emails, deliveries, and vendor coordination with professionalism. This welcoming face ensures every visit feels personal and effortless, strengthening Atlanta Dental Spa's reputation as a premier patient-centered practice.