Experience Business Manager - Banca

Owns day-to-day delivery for client accounts, ensuring SLAs and KPIs are consistently achieved. Builds strong client relationships, conducts regular check-ins, and addresses escalations within scope. Prepares performance dashboards, service reports, and recommendations for improvements. Partners with recruiters and delivery managers to ensure hiring pipelines meet client needs. Negotiates simple renewals and contract changes within delegated authority. Identifies opportunities to extend services and flags them to senior account managers. Maintains compliance with contracts, invoicing accuracy, and governance standards. Represents the client voice internally and champions service improvements. Career development opportunities, mobility, and leadership growth are emphasized within Randstad’s values and culture.