Experience Associate Manager
$60,008–$99,923 year
On-sitePortsmouth, Virginia, United States
Job Summary
Sells appropriate products, features, and services based on customer needs while resolving pain points in one interaction using in-store systems and digital tools. Coach in all directions to provide actionable feedback that improves performance and take ownership of store performance. Lead by example in training completion, staying up to date on product and service knowledge, and champion new products and a product roadmap built specifically for these locations. Support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution. Experience Associate Managers must demonstrate the ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, and lead and inspire teams. Consistently perform above company average in sales metrics and analyze sales data and trends to identify opportunities for improvement.
Required Qualifications
- High School Diploma/GED
- 12+ mos. Neighborhood Retail Associate Manager
- 12+ mos. Associate Coach
- Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
- Retail experience in high volume environment and ability to work in varied environments
- Strong organization, multi-tasking, versatility, communication, and attention to detail
- Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
- Consistent accuracy with basic math and proficient use of a calculator
- Pass certification and annual re-certification process
- At least 18 years of age
- Legally authorized to work in the United States
Desired Qualifications
- Consistently performs above company average in sales metrics
- Proven track record of leadership in coaching to performance and ensuring behaviors are modeled around actions that yield successful sales and service outcomes aligned to key metrics
- Ability to analyze sales data and trends to identify opportunities for improvement
- Ability to multi-task and quickly move from store operations to coaching to customer support
- Demonstrated effective operational and procedural compliance
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.