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T-MobilePosted 1 month ago

Experience Associate Manager

$60,008–$99,923 year

On-siteOlathe, Kansas, United States

Full TimeEntry LevelLarge

Job Summary

Sells appropriate products, features, and services based on customer needs and resolves pain points in one interaction using in-store systems and digital tools. Coach in all directions with actionable feedback to improve performance, while taking ownership of store results and leading by example in training completion. Support Sr. Mobile Experts as an expert resource on new systems and tools, championing new products and a product roadmap built specifically for these locations. Lead and inspire teams through curated curriculum and certification programs to deliver the best sales and service experiences.

Required Qualifications

  • High School Diploma/GED
  • Coaching
  • Communication
  • Customer Problem Solving
  • Customer Service
  • Leadership
  • People Management
  • Product Knowledge
  • Receptive to Feedback
  • Sales
  • Sales Metrics
  • At least 18 years of age
  • Legally authorized to work in the United States

Desired Qualifications

  • Retail: 12+ mos. Neighborhood Retail Associate Manager
  • Care: 12+ mos. Associate Coach

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