Expanding Equity and Excellence Across the DEP Meter-to-Cash Customer Experience
$95,000–$95,000 year
On-site · New York City, New York, United States
Job Summary
FUSE Executive Fellow embedded in NYC DEP's Bureau of Customer Services to lead the initiation, exploration, and potential implementation of strategic projects, consolidate customer feedback, and optimize processes. Responsible for designing and piloting customer-centric improvements, developing enhanced operations and financial models, building change management and strategic planning processes, and creating a project roadmap with KPIs, SOPs, and a communications style guide to improve accessibility and clarity across DEP customer interactions.
Required Qualifications
- 15+ years of progressively responsible experience in organizational transformation and change management, from practitioner to enterprise-level leadership.
- Synthesizes complex information into clear and concise recommendations and action-oriented implementation plans.
- Develops and effectively implements both strategic and operational project management plans.
- Generates innovative, data-driven, and result-oriented solutions to complex challenges.
- Respond quickly to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
- Communicates effectively verbally and in writing and excels in active listening and conversing.
- Fosters collaboration across multiple constituencies to support more effective decision-making.
- Establishes and maintains strong relationships with diverse stakeholders, both inside and outside of government, particularly community-based relationships.
- Embraces differing viewpoints and implements strategies to find common ground. Demonstrates confidence and professional diplomacy while effectively interacting with individuals at all levels of various organizations.
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