Executive Virtual Medical Assistant
$12,480–$12,480 year
RemoteUnited States
Job Summary
Verify patient insurance, process EOBs, and manage denied claims to clear billing backlogs. Track outstanding balances, monitor SOAP note compliance, and coordinate vendor payments. Prepare operational reports on missed appointments and denied claims to identify revenue patterns. Support claims workflows for Cigna and Veterans Affairs, resolve patient account issues, and facilitate communication between the provider and administrative staff. Proactively identify workflow gaps and recommend solutions to improve clinic efficiency. This role requires a proactive, detail-oriented professional with strong executive presence to take ownership of clinic operations with minimal supervision.
Required Qualifications
- Minimum of 1 year of experience as a Medical Virtual Assistant
- Experience supporting a US healthcare practice
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
- Exposure to CPT and ICD-10 codes
- Strong English communication skills, both written and verbal
- Strong executive presence and professional communication style
- Must be a Mac OS user
- Strong attention to detail and follow-through
- Ability to work independently with minimal supervision
- Proven leadership, ownership, or high-accountability experience in a previous role
- Proactive and able to anticipate needs before being asked
- Highly detail-oriented with billing, documentation, and reporting tasks
- Strong critical thinking and problem-solving skills
- Emotionally intelligent and patient when working with a busy provider
- Confident, professional, and organized in communication
- Able to take personal responsibility for assigned work
- Resourceful and self-motivated when learning new workflows
- Trustworthy, dependable, and comfortable handling sensitive information
Desired Qualifications
- Prior experience supporting a chiropractic clinic
- Experience with Cigna or Veterans Affairs claims
- Experience clearing EOB or billing backlogs
- Experience preparing operational or billing reports
- Experience mentoring, training, or supporting new team members
- Experience working closely with a clinic owner, provider, or executive-level leader
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