Executive Team Leader Service & Engagement - Youngstown Area
$64,000–$128,000 year
On-siteNiles, Illinois, United States
Niles, Illinois, United StatesOn-siteFull Time$64,000–$128,000 yearEnterprise
Full TimeEnterprise
Job Summary
Lead a team of Guest Advocates and Service Leaders to drive total store sales, manage staffing needs, and ensure seamless experiences across checklanes, self-checkout, and drive-up services. Build and coach hourly team members on guest engagement, problem-solving, and service recovery while utilizing survey reporting to coach on critical behaviors. Manage department workload, recruit talent, and promote physical and digital offerings like Target RedCard to enhance guest loyalty. Work flexible schedules including nights, weekends, and holidays to support peak traffic and business priorities.
Required Qualifications
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations and cash transactions
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Desired Qualifications
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
- Experience with current technology needs
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