Executive Reservations Coordinator

Coordinate reservations, process changes and cancellations via phone, fax, or mail; verify room types and rates, explain guarantees and cancellation policies, accommodate special requests, and answer questions about facilities and services. Input and manage data in reservation systems, oversee group blocks and rooming lists, set up billing accounts, and communicate VIP reservations. Maintain accuracy of blocks, respond to challenges in accommodating requests, and support sales techniques to maximize revenue while upholding company standards and confidentiality.