Executive, Policy Services
HybridSingapore, Singapore
Job Summary
Analyze life insurance operations processes to identify efficiency improvements and serve as the liaison between business units and technical analysts for translating requirements. Liaise with the Information System Department to solve problems, review business requirements for enhancements, and perform user acceptance testing on system fixes. Process customer service requests, ensure standard operating procedure manuals are updated, and manage audit requests, appeals, and service recovery. Support the team's email inbox and close out issues until resolution. Requires 5+ years of experience in life insurance operations and proficiency in Microsoft Office. Hybrid working arrangement.
Required Qualifications
- Diploma/Degree from any recognized institution/university
- Minimum 5 years of working experience
- 3 years of relevant experience in life insurance operations
- Proficient in Microsoft Office applications
- Flexible and able to adapt in a fast-paced and changing environment
- Ability to be customer centric
- Strong written and verbal communication skills
- Meticulous with an eye for details
- Proactive attitude
- Team player
Desired Qualifications
- Related insurance qualifications
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