Executive, New Business Development
On-siteGuaynabo, Guaynabo, Puerto Rico
Job Summary
Identify, research, and prospect organizations for Contact Center solutions while developing strategic business development plans to generate qualified leads. Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, and industry events. Conduct discovery meetings to understand client operational challenges and present customized proposals aligned with their financial goals. Lead the full sales cycle, including qualification, pricing discussions, contract negotiations, and closing deals with executive-level decision-makers. Collaborate with internal stakeholders to ensure solution feasibility and manage seamless client transitions to Operations and Client Success teams. Maintain accurate opportunity tracking, pipeline management, and sales forecasts while consistently achieving established revenue quotas. Represent the organization at conferences and industry events to strengthen market presence.
Required Qualifications
- Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field
- Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition
- Strong understanding of commercial operations and end-to-end sales processes
- Demonstrated success in prospecting and closing new business opportunities
- Proven experience managing complex B2B sales cycles
- Strong consultative selling, negotiation, and relationship-building skills
- Excellent verbal, written, presentation, and interpersonal communication skills
- Strong analytical, organizational, and time management skills
- Ability to work independently while managing multiple opportunities simultaneously
- Fully bilingual (English and Spanish), both written and verbal
- Proficiency in Microsoft Office Suite
- Ability to work in a fast-paced, deadline-driven environment with flexible hours, including evenings or weekends
- Frequent travel for client meetings, industry events, or conferences
Desired Qualifications
- Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions
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