Executive, Merchant Operations Support
On-siteBangkok, Bangkok, Thailand
Job Summary
Executive, Merchant Operations Support role focuses on supporting day-to-day merchant operations for the SME business. Responsibilities include executing daily operational requests and merchant cases per SOPs, handling onboarding and account maintenance, device management, payment activation, withdrawals, returns, refunds, and other inquiries; performing backend data maintenance and system administration; investigating operational issues and discrepancies; coordinating with cross-functional teams to resolve cases within SLAs; driving process improvements, maintaining SOPs and training materials, supporting UAT and operational readiness for new launches, and contributing to reporting and performance tracking.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Information Systems, Engineering, or a related field
- 1-5 years of experience in operations, merchant operations, customer support operations, payment operations, or related fields
- Strong problem-solving and analytical skills
- Process-oriented mindset with the ability to execute and improve operational workflows
- Proficiency in Microsoft Excel or Google Sheets
- Good communication and stakeholder management skills
- Proficiency in Thai and English (written and verbal)
- Comfortable working in a fast-paced, dynamic, and rapidly evolving business environment
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