Executive IT Technician: VIP Support Specialist
$70,000–$85,000 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Deliver Tier II IT support to USDA CEC VIP users, resolving issues with PCs, printers, mobile devices, and network clients while maintaining strict SLA compliance. Conduct routine preventative maintenance, manage security patches and updates, and oversee the installation of peripherals. Install and maintain client machine software, addressing workstation security concerns, and log all inquiries using Remedy ticketing software. Maintain direct communication with executives, providing professional service and collaborating with System Engineers to troubleshoot and update ticket statuses. Work on-site in Washington, D.C., with occasional travel to Maryland offices, adhering to CDC guidelines.
Required Qualifications
- US Citizen
- Minimum of 3 years' experience in workstation and laptop support
- Proficiency with Office 365
- Solid background in supporting MS Outlook, SharePoint, OneDrive/OneNote
- Demonstrated ability in managing and deploying workstation/laptop refreshes and patch management
- At least 5 years of experience in managing and deploying workstation/laptop refreshes and patch management
- Willingness to work on-site in Washington, DC on a daily basis
- Occasional travel required to other offices in Maryland
- Adherence to CDC-approved COVID-19 guidelines
- Attention to detail
- Strong team player
- Positive attitude
- Ability to multitask and work independently with minimal supervision
- Adherence to a professional dress code
- Completion of all required training by specified deadlines
Desired Qualifications
- Over 5 years of experience in workstation and laptop support
- 7+ years in managing/deploying workstation/laptop refreshes and patch management
- At least 4 years of preferred experience in providing support to C-Level executives
- Ability to effectively communicate and interact with all levels of Executive Management
- Strong familiarity with desktop security products
- Proficient in supporting MS Teams, VTC
- Exceptional skills in documentation
- Exceptional skills in communication
- Exceptional skills in diagnosis
- Exceptional skills in troubleshooting
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