Executive IT Support Technician (Executive IT & Event Operations)
Hybrid · London, England, United Kingdom
Job Summary
Executive IT Support Technician delivers high-touch IT support to Visa's senior leadership across in-office, remote, and travel contexts, including event operations, board sessions, and global executive meetings; responsibilities include supporting Windows/macOS/mobile devices, Teams/Office 365, conference rooms and AV setups, on-site/remote/travel support for executive engagements, event and live support for hybrid meetings, technical troubleshooting across hardware, OS, networking, VPN, and security tools, and driving continuous improvement with SOPs and playbooks. Strong executive presence, professionalism, and ability to operate under pressure are essential; preferred qualifications include advanced degrees or 5+ years of relevant experience and IT certifications (ITIL, Microsoft, Apple ACSP, AVIXA CTS, CCNA). Visa requires at least 3 days in office. The role emphasizes collaboration with Event Operations, AV Operations, and Enterprise teams, plus strong planning, multitasking, and cross-functional communication skills. This is a senior-level, full-time position in London, UK with hybrid work arrangements.
Required Qualifications
- Bachelor’s degree OR equivalent work experience
- 2+ years of relevant work experience
- Experience supporting executives or high-profile stakeholders
- Certifications such as ITIL, Microsoft, Apple ACSP, AVIXA CTS, or CCNA
- 5–10+ years of enterprise or executive IT support experience
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