Executive IT Support Specialist
$105,000–$130,000 year
On-sitePalo Alto, California, United States
Job Summary
Provide high-level customer support with a focus on ownership and follow-through for the executive team. Design, document, deploy, and support a wide range of technologies to ensure executives have state-of-the-art, always-on IT solutions. Work closely with corporate IT, Applications, and Information Security teams to enable enterprise solutions. Manage schedules and provide after-hours and weekend support when necessary. Prioritize executive support issues above all else and make independent judgment calls to resolve urgent and critical matters. Demonstrate lightning-speed response to all executive support requests and proactively test for possible failure scenarios.
Required Qualifications
- self-directed
- motivated
- organized
- results-driven
- excellent listening skills
- excellent oral and written communication skills
- understand current technologies
- continuously exploring and experimenting with new technologies
- High school diploma or equivalency certificate
- 3+ years of experience in enterprise IT support
- 1+ years of experience in executive IT support
- Experience with Windows, OS X, iOS, or Android operating systems
- Willing to work extended hours and weekends when needed
- Ability to lift 30 lbs. unassisted
- U.S. citizen or national
- U.S. lawful, permanent resident (aka green card holder)
- Refugee under 8 U.S.C. § 1157
- Asylee under 8 U.S.C. § 1158
- eligible to obtain the required authorizations from the U.S. Department of State
Desired Qualifications
- Bachelor's degree in computer science or engineering
- Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator
- Experience with WebEx, Skype, Zoom, and other video conferencing technologies
- Strong general computer technology skills
- Demonstrated knowledge in both wired and wireless network technologies
- excellent written, verbal, and phone communications skills
- Knowledge of emerging technologies (latest and greatest hardware/software)
- Experience working with and supporting an executive client group
- Ability to prioritize executive support issues above all else
- Ability to make independent judgment calls to resolve urgent and critical matters
- Ability to provide lightning-speed response to all executive support requests
- Can-do attitude, defaulting to 'yes, we will figure out a way'
- Desire to not rest until problems are solved
- Ability to proactively test for possible failure scenarios and consider edge cases
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