Executive Housekeeper

Job Summary

Required Qualifications

• •Knowledge of housekeeping and laundry operations and procedures
• •Knowledge of proper use and storage of cleaning chemicals
• •Knowledge of equipment such as vacuums, commercial washers and dryers
• •Proficiently speak, read, write, and comprehend the English language
• •Possess complete knowledge of emergency procedures of the hotel
• •Able to work in fast paced environment
• •Able to work without direct supervision
• •Able to access and input information into computer
• •Ability to speak other languages in a multicultural work environment
• •Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations
• •Able to prioritize and organize work assignments, delegate responsibilities
• •Create sense of urgency in matters that will impact the success of the business
• •Demonstrate genuine care for customers and employees
• •Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling and payroll
• •Manage the sourcing, interviewing, culture training and ongoing development of housekeeping department
• •Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis
• •Interact with all associates in the housekeeping department providing ongoing and systematic feedback and performance evaluation
• •Issue daily assignments to all housekeepers and laundry attendants
• •Responsible for maintenance of Lost and Found program
• •Implement and maintain ongoing general cleaning programs
• •Conduct monthly department meetings with housekeeping staff
• •Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area
• •Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees
• •Assist in resolving guest complaints regarding service and/or room cleanliness, whether handling on own, or elevating to managerial level
• •Review housekeeping hours for payroll compilation, mindful of monthly budget, keeping in communication with the General Manager for potential budget discrepancies and any additional staffing requests, if needed
• •Keep MSD sheets current and easily available
• •Maintain professional image at all times through action, appearance and dress
• •Follow Company policies and procedures
• •The Executive Housekeeper will be required to work varying schedules as dictated by the business needs of the hotel
• •Attendance at all scheduled brand and job specific training sessions and meetings
• •May require nights, weekends, and holidays
• •Consistent attendance in accordance to the standards set forth by Converge Hospitality

Desired Qualifications

• •Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members