EXECUTIVE HOUSEKEEPER (RAFFLES SENTOSA)
On-siteSingapore, Singapore
Job Summary
Lead daily operations of Housekeeping, Laundry, and Public Area departments to ensure highest standards of cleanliness, presentation, and maintenance across 62 private villas. Develop and implement strategic policies, standard operating procedures, and continuous improvement initiatives to drive operational excellence and financial performance. Manage departmental budgets, inventory control, and preventive maintenance programs while fostering a culture of personalized service and colleague engagement. Recruit, coach, and retain talent through performance reviews and succession planning, ensuring full compliance with Raffles, Forbes, and safety regulations. Prepare departmental reports and forecasts, maintaining accurate records and supporting seamless guest experiences through collaboration with Front Office and Engineering teams.
Required Qualifications
- Diploma or Degree in Hospitality Management, Hotel Management or a related discipline
- Minimum 8 years of progressive leadership experience in Housekeeping within an international luxury hotel environment
- at least 3 years as an Executive Housekeeper or Assistant Executive Housekeeper
- Strong knowledge of luxury housekeeping operations, laundry management, inventory control and preventive maintenance programmes
- Demonstrated experience in leading large teams, managing departmental budgets and driving operational excellence
- Strong leadership, coaching and people development skills with the ability to inspire high-performing teams
- Excellent communication, interpersonal and stakeholder management abilities
- Strong financial acumen with experience in budgeting, forecasting and cost control
- Highly organised with exceptional attention to detail and quality standards
- Ability to manage multiple priorities in a fast-paced luxury hospitality environment
- Strong problem-solving, decision-making and change management skills
- Proficient in Microsoft Office applications and hotel property management systems
- Excellent command of written and spoken English
Desired Qualifications
- additional languages
- Passion for luxury hospitality and commitment to delivering exceptional guest experiences
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