Executive Housekeeper/Housekeeping Manager
$62,400–$62,400 year
On-siteNorfolk, Virginia, United States
Job Summary
Oversee daily housekeeping and laundry operations to ensure guest rooms, hallways, and public spaces meet brand service standards. Train associates on cleanliness standards, SOPs, and safety protocols while conducting daily inspections of assigned areas. Manage departmental budgets, control labor and supply costs, and recruit, select, and retain a high-performing team. Lead staff meetings, execute assigned projects, and maintain compliance with 4 Keys service standards and safety procedures. Requires flexible shifts, ability to lift 50 pounds, and extended standing. Salary is $62,400 plus incentives. Collaborate closely with all hotel departments to ensure seamless communication throughout the resort.
Required Qualifications
- High School diploma or GED equivalence
- Similar experience in a leadership role
- Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing
- Ability to stand and walk for extended periods of time
- Ability to bend and twist, push and pull, stoop, and kneel
- Will be required to work flexible scheduled shifts based on business needs
- Must be able to define problems, collect data, establish facts, and draw valid conclusions
- Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy
- Communicate effectively in the primary workplace language
- Work well under pressure and in challenging conditions
- Use good judgment to resolve problems
- Follow directions
- Collaborate effectively as part of a team
- Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures
Desired Qualifications
- Preferred hotel experience
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