Executive Housekeeper
$78,000–$80,000 year
On-siteQueenstown, Otago, New Zealand
Job Summary
Lead and supervise daily housekeeping operations, including planning work allocation based on occupancy, managing rosters, and coordinating with Front Office and Maintenance. Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards. Manage departmental resources, inventory, and external laundry suppliers while overseeing budgeting and labor cost control. Support team recruitment, training, and development to foster a safe, inclusive environment. Ensure compliance with Accor standards and New Zealand health and safety requirements. Full-time 40-hour position with a salary of NZD $78,000-$80,000 per annum at the Novotel Queenstown Lakeside.
Required Qualifications
- Minimum 3 years' relevant experience in hotel housekeeping or hotel service operations, including supervisory or management experience
- Experience supervising and coordinating a diverse team in a busy hotel environment
- Strong knowledge of housekeeping operations, room inspections, work allocation and quality control
- Experience with rostering, staffing and workforce planning
- Strong organisational and time-management skills
- Excellent communication and interpersonal skills
- Strong attention to detail and commitment to guest service
- Ability to manage departmental resources, inventory and operating costs
- Working knowledge of Microsoft Office and hotel property management systems (e.g Opera cloud)
- Flexibility to work weekends and public holidays as per the business requirement
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