Executive Director, Strategy & Operations, Comcast Government Services

Develop and execute the strategic and operational roadmap for Comcast Government Services, ensuring alignment between business priorities, organizational capabilities, and growth objectives. Lead a multi-disciplinary organization responsible for Sales Enablement, Market Development, Base Management, Program Operations, and customer lifecycle management functions. Drive operational excellence through effective governance, performance management, forecasting, and execution oversight across the Federal business. Establish and monitor key performance indicators, dashboards, and governance processes that support informed decision-making and continuous improvement. Oversee customer portfolio management, renewal readiness, account governance, and business planning activities to maximize customer retention and long-term growth. Partner closely with Federal Sales leadership to improve opportunity readiness, sales effectiveness, and execution discipline throughout the customer lifecycle. Lead strategic initiatives focused on scalability, process standardization, organizational effectiveness, and margin optimization, including on-net migration programs and other operational transformation efforts. Ensure operational priorities are balanced against customer needs, financial objectives, and overall business performance goals. Collaborate with internal and external stakeholders to identify risks, resolve complex business challenges, and drive successful outcomes. Provide executive oversight for order intake, operational readiness, customer onboarding, project governance, service implementation support, and program execution activities. Build strong partnerships across Sales, Engineering, Finance, Security, IT, Contract Management, and Corporate organizations to support strategic business objectives. Lead, coach, and develop leaders and team members across multiple functional disciplines, fostering accountability, collaboration, and high performance. Exercise sound judgment and strategic decision-making on matters of significant business impact. Perform other duties and responsibilities as assigned.