Executive Director
On-siteWaukee, Iowa, United States
Job Summary
Drive culture within the community by reinforcing Common Beliefs through servant leadership and modeling expected behaviors in all interactions. Regularly create meaningful connections with residents to ensure Safety, Belonging, Something to Look Forward to, and Peace of Mind. Maintain the overall financial health of the community while leading other functional leaders and supporting hiring, training, performance management, and separations. Establish positive relationships with residents, families, sales partners, and various public groups to increase satisfaction and census. Conduct monthly resident forums to listen to concerns and lead daily stand-ups to address community issues. Partner with functional leaders to solve 85% of concerns at the community level and ensure ongoing compliance with state and federal regulatory requirements. Provide on-site emergency support when necessary and assist with lease signings and move-in momentum. Some travel may be required, and the role may involve attending real estate classes to obtain licensure.
Required Qualifications
- Bachelor's degree in business, Health Care, Gerontology, or equivalent experience
- Fulfillment of any necessary state-specific certification for Licensed Assisted Living or equivalent
- Understanding of federal and state laws related to the operations of a Senior Assisted Living Community
- Demonstrates passion for leading and developing people as well as promoting excellent service delivery to residents
- Exceptional hospitality skills with knowledge of and special sensitivity to the needs of aging adults and their families
- Dedication to helping others and making a difference in the lives of the people they encounter every day
- Exceptional ability to form meaningful relationships with residents, team members and families to increase satisfaction and grow census
- Ability to work effectively and diplomatically with a variety of publics, including employees, residents, families, ownership groups, community groups, government agencies, etc
- Ability to communicate clearly and concisely, both verbally and in writing
- Ability to work effectively as part of a team
- Strong proficiency with Microsoft Office applications
- Some travel may be required
- May be required to attend Real Estate Class and obtain licensure / 6 months to begin process
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