Executive Director - Payment Operations
On-site · Mumbai, Maharashtra, India
Job Summary
Senior leadership role overseeing payments foreign exchange operations during European hours from Mumbai. Lead incident management, governance, and cross-regional delivery across Asia and Europe; drive same-day currency settlement, currency migrations, and insourcing; govern access as an Information Owner for FX applications; partner with Operations, Product, Technology, Front Office, and Controls to deliver resilient service outcomes. Shape operating model evolution, develop runbooks and SOPs, and provide executive-ready status updates. Requires 15+ years in payments/FX operations with cross-time-zone leadership and a proven track record delivering operational change and risk controls.
Required Qualifications
- 15 years of experience in payments operations and/or foreign exchange operations, including settlement processing and exception management
- 15 years of experience leading time-critical escalations and cross-functional incident resolution across regions and time zones
- Demonstrated experience executing operational risk and control practices, including evidence retention and remediation of control findings
- Demonstrated experience delivering operational change initiatives (for example, new settlement capabilities, migrations, or process transformation)
- Proven ability to partner effectively with stakeholders across Asia and Europe in a multi-time-zone operating model
- Experience developing and maintaining runbooks, standard operating procedures, and control routines for resilient execution
- Experience supporting testing readiness and execution for operational change (for example, user acceptance testing support and parallel run planning)
- Experience with application access governance, including approvals, provisioning, modifications, removals, and periodic access reviews
- Preferred qualifications, capabilities, and skills: Experience supporting same-day currency settlement or similar settlement model enhancements, currency migration and/or insourcing initiatives, familiarity with audit practices and control testing or attestation disciplines, driving operating model improvements, process simplification, and automation opportunities in a control-focused setting
- Experience partnering closely with Information Security and Technology teams to manage application risk and stability
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