Executive Director, Internal DTC Channel Operations - Medicare
$131,500–$303,195 year
On-site · Franklin, Tennessee, United States
Job Summary
Executive Director, Internal Channel Operations for Medicare at CVS Health/Aetna – leads an agent enablement and call center operations team, owning onboarding, training, quality, education, and program optimization across internal sales channels; oversees daily call center operations, data reporting, CRM/telephony design, budget management, and KPI-driven performance improvements; collaborates with business units to ensure scalable operations, talent development, and compliant program execution; requires a strong leadership track record, 10+ years in Medicare or health-insurance operations, expertise with call center platforms and operational data, and a Bachelor's degree (or equivalent experience).
Required Qualifications
- Bachelor's degree or equivalent experience
- 10+ years of experience leading Sales and/or Medicare operations programs
- 10+ years of demonstrated expertise with call center platforms, operational data, and enabling technologies
- 10+ years of experience driving programmatic optimization, improving productivity, scalability, and operational effectiveness
- Demonstrated success in building and scaling internal sales capabilities within insurance or payer organizations
- License Insurance/Licensed Life & Health Insurance Agent (GA) is desired
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