Executive Director, Identity Lifecycle Management
On-siteNew York City, New York, United States or New York, United States
Job Summary
Set the vision, strategy, and execution plan for customer identity and demographic data updates across channels. Partner with lines of business to design seamless update experiences while building protections for high-risk moments, including possession and verification checks. Create roadmaps to remediate inaccurate identity data through proactive outreach and validation, balancing security with minimal friction. Lead a team of product managers and collaborate with technology, design, and fraud teams to deliver scalable solutions. Define key metrics for customer experience, data quality, and account takeover outcomes while establishing data governance standards and ensuring compliance with privacy and audit requirements. Represent the team in senior leadership forums to communicate strategy and risks.
Required Qualifications
- Proven experience as a product leader in identity, fraud, data management, customer experience, or related domains.
- Strong understanding of identity verification, possession checks, and account takeover prevention.
- Experience designing customer-facing experiences across multiple channels and partnering across lines of business.
- Strong leadership skills, including managing and developing product teams and leading large cross-functional programs.
- Demonstrated ability to build and execute roadmaps that deliver measurable customer, business, and risk outcomes.
- Excellent communication, collaboration, and stakeholder management skills, including simplifying complex topics for diverse audiences.
- Strong technical fluency across modern data platforms, cloud-based architectures, and data pipelines.
- Solid understanding of data governance, privacy regulations, and compliance obligations related to identity data.
- Strong analytical, data-driven approach to prioritization and decision-making.
- Bachelor's degree in computer science, information systems, engineering, a related discipline, or equivalent professional experience.
- Applicants must be authorized to work for any employer in the US.
Desired Qualifications
- Demonstrated success building and launching complex technology or customer-facing products in regulated industries.
- Advanced degree in a technical, analytical, or business field.
- Familiarity with identity and access management standards, protocols, and frameworks.
- Experience applying artificial intelligence or machine learning to identity, fraud, or risk use cases.
- Experience running large-scale data remediation or customer outreach programs.
- Hands-on experience with agile product development at enterprise scale.
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