Executive Director, Contract Management & Billing Strategy – Open Banking
On-site · Wilmington, Delaware, United States
Job Summary
Executive Director, Contracts and Billing Strategy for Open Banking leads end-to-end contract management and billing for Open Banking partnerships. Owns the contracts and billing lifecycle, aligns billing with contract terms and regulatory standards, and designs scalable future-state frameworks. Serves as the business partner to Legal on negotiations and standard settings, drives governance, resolves billing issues, and balances standardization with flexibility. Shapes operating models for both manual and automated processes, collaborates with product, finance, technology, legal, and risk, and anticipates the impact of automation and AI on contract structures and billing models. Upholds executive leadership responsibilities, fosters accountability and high performance within the Contracts and Billing team, and promotes diversity and inclusion. This is an office-based role requiring five days on-site in New York, NY or Wilmington, DE, with authorization to work in the US and no immigration sponsorship provided.
Required Qualifications
- Bachelor’s degree required
- 10+ years of experience in financial services, contracts management, billing operations, commercial governance, or legal business roles within the financial services or banking industries
- Demonstrated experience owning end-to-end contract and billing processes including invoice generation, dispute management, and cross-functional issue resolution
- Strong knowledge of commercial contracts, pricing constructs, service level agreements, and contractual compliance
- Proven ability to partner effectively with legal and general counsel including experience partnering in or leading contract negotiations from the business side
- Track record designing and implementing target state operating models with strong controls and scalability
- Strong executive presence with the ability to make balanced decisions across risk with speed and partner experience
- Excellent written and verbal communication skills including experience presenting complex contractual and billing topics to senior leadership
- Sound judgement, discretion, and decision-making consistent with senior leadership accountability
- Collaborative mindset with strong interpersonal skills
- Strong culture leader and teamwork spirit
- Note: This role requires five days in the office (Mon-Fri) in New York, NY or Wilmington, DE and will not support Hybrid options. Applicants must be authorized to work for any employer in the US.
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