Executive Director
$70,000–$80,000 year
On-siteSalem, Oregon, United States
Job Summary
Lead full Branch operations by driving performance, compliance, and accountability across all staff and functions. Coach and develop Branch staff through day-to-day leadership, feedback, and accountability conversations while overseeing Caregiver scheduling to ensure full Client coverage. Drive growth by building relationships with Clients, families, referral partners, and the broader community. Monitor performance metrics, identify opportunities, and implement improvements across the Branch. Lead Client onboarding, service planning, and the overall care experience from start to finish. Ensure accuracy in authorizations, billing, and shift reconciliation to support Branch financial performance. Serve as the primary point of contact for Clients, Caregivers, and partners, ensuring timely, professional communication.
Required Qualifications
- Proactive, solution-oriented self-starter who takes initiative and works independently
- Values innovation, efficiency, and streamlined processes
- Excellent written and verbal communication skills in English
- Meticulous attention to detail, with accurate record-keeping and documentation
- Strong project management skills — strategic, organized, and intuitive
- Collaborative team player with excellent interpersonal skills
- Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
- Exercises sound judgment and discretion in handling sensitive matters
- Tech-savvy and comfortable with a variety of software and devices
- Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
- Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
- Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
- Background in senior care, assisted living, skilled nursing, or in-home care
Desired Qualifications
- Experience in home care, healthcare operations, or Branch-level management preferred
- Strong leadership and coaching skills with a track record of building accountable, high-performing teams
- Highly organized with excellent attention to detail in documentation, compliance, and recordkeeping
- Proactive communicator with strong interpersonal skills and a client-centered, service-first approach
- Results-driven and self-managed — able to handle multiple operational priorities in a fast-paced environment
- Strong financial literacy with experience in billing, authorizations, or budget management a plus
- Committed to regulatory compliance, HIPAA standards, and licensing requirements
- Experience in assisted living, in-home care, or multi-function operational leadership a strong bonus
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