Executive Director
On-siteNorwood, Massachusetts, United States
Job Summary
Lead day-to-day operations of the Community with full P&L responsibility, planning, implementing, and evaluating all operational aspects. Develop and execute strategies for labor, occupancy, mix, expenses, and service quality while managing budgets and capital requirements. Supervise and evaluate staff, ensuring compliance with EOEA regulations, resident rights, and federal, state, and local laws. Act as a liaison between field operations and corporate, building networks for resident referrals and overseeing building maintenance. Perform scheduled marketing activities to drive census and ensure accurate leasing processes. Work non-traditional hours as needed, maintaining a safe environment and high team morale.
Required Qualifications
- A Bachelor's degree in business administration, healthcare administration, or related subject
- A minimum of five to seven years related business experience in skilled, assisted living, or retirement living facility/community management
- Successful history of building sales and meeting financial goals
- Three – five years experience in operations management
- demonstrated success in meeting financial goals specific to retirement living, assisted living, long term care or related fields such as hospitality
- Demonstrated success in operating or maintaining a quality, customer service workforce
- Experience in recruiting and training others
- Understanding of facilities management
- Solid performance management skills
- ability to communicate performance expectations
- document performance conversations
- coach and document performance issues
- complete performance management expectations as guided by the company
- Basic knowledge of computer systems
- particularly Microsoft Excel and Word
- Licensed as an administrator for assisted living in states requiring such a license
- Valid driver's license
- Able to work non-traditional hours as needed
- Physically able to move at least 20 lbs. without assistance
- Physically able to bend, reach, and work in small areas
- Physically able to push and pull equipment and furnishings
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