Executive Director - Billing Operations
On-site · Manila, Metro Manila, Philippines or Plano, Texas, United States
Job Summary
Executive Director in Billing Operations leads governance and controls, process improvement, and automation initiatives to streamline billing processes and reduce manual work. The role partners with a broad set of teams, including Product and Intelligent Automation, across a global organization to design strategic roadmaps, implement changes, improve issue reporting, and accelerate revenue recognition. The position manages a team of approximately 30 FTE and collaborates with a 140-person cross-functional group located in Plano and Manila, driving engagement with senior leadership to deliver sustainable, impactful change. Strong analytical, storytelling, and presentation skills are required, along with experience in risk, controls, and audit contexts and a track record of delivering measurable efficiency and performance improvements.
Required Qualifications
- 10+ years of experience in Strategy, Transformation, or Consulting, preferably with some degree of operational or technology focus
- Experience partnering with Risk, Controls, and/or Audit teams
- Proven ability to design, lead and execute strategic planning and process change, with strong attention to detail and thorough documentation
- Proven ability to work collaboratively in a team-oriented environment, leading and fostering a positive work environment while contributing to shared goals
- Advanced PowerPoint presentation skills, with the ability to design, build and deliver compelling presentations that effectively communicate complex business strategies to executive leaders
- Proficiency in data analysis, using tools such as Excel to extract insights and inform strategic decision-making processes
- Strong attention to detail in designing and implementing processes, ensuring accurate depiction of manual/automated controls and associated SLAs
- Demonstrated ability to manage multiple projects simultaneously, prioritizing tasks effectively to meet ambitious strategic goals
- Billing Operations transformation experience or experience in related operational improvements
- Experience collaborating with senior leadership and cross-functional teams
- Experience with defining and tracking KPIs or OKRs for real-time performance insights
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