Executive Director - Area Product Owner Credential Eligibility
On-siteWilmington, Delaware, United States
Job Summary
Lead the availability and eligibility team and two agile delivery teams to maintain existing applications while designing and delivering a single modernized application for credential availability and risk-based eligibility rules. Manage the rollout of new and enhanced credentials to support strong authentication needs, drive the transition of journeys and endpoints to enable broader access, and retire legacy systems responsibly. Partner with risk strategy to define eligibility rules on required timelines and consult with journey product owners to ensure a consistent customer experience. Ensure strong delivery discipline across prioritization, backlog health, testing, and production validation. This role operates within Trust and security authentication, championing customer trust by setting clear outcomes and using data to guide continuous improvement.
Required Qualifications
- Eight or more years of experience designing and delivering authentication, fraud, or security controls across digital and non-digital channels
- Product feature development and delivery experience in cloud environments
- Working knowledge of National Institute of Standards and Technology guidance and Fast Identity Online standards and how they influence credential design, delivery, and customer behavior
- Strong ability to develop and execute complex strategies across a portfolio, and communicate complex concepts clearly to technical and non-technical audiences
- Experience working in the customer identity and authentication domain within a financial institution, payment services provider, or relevant vendor
- Strong technology awareness, including mobile app patterns, threat and attack vectors, and ability to manage multiple initiatives simultaneously
- Experience with agile product development and the software delivery life cycle
- Experience influencing teams that are geographically distributed and culturally diverse
- Proven ability to resolve conflict, make complex decisions using judgment and analysis, and deliver under tight timelines
- Familiarity with microservices, application programming interfaces, cloud technologies, and user interfaces
- Bachelor's degree in engineering, computer science, information technology, finance, business, or a related field
- Applicants must be authorized to work for any employer in the US
Desired Qualifications
- Experience modernizing authentication capabilities by migrating off legacy platforms while maintaining availability and controls
- Experience defining reusable platform services used across multiple channels and journeys
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.