Executive Director – Alternative Funds Investor Relations (TA)
On-site · New York City, New York, United States or Dublin, Leinster, Ireland
Job Summary
Executive Director – Alternative Funds Investor Relations (Service Delivery & Operations) leads the end-to-end Investor Relations service delivery function for Alternative Funds across Dublin and New York; accountable for deal execution oversight, cash and settlement oversight, investor/client reporting, and query management, running a ~40 FTE organization, driving a modern scalable operating model, governance, risk management, and AI-enabled automation to improve client experience and efficiency. Responsibilities include owning service delivery across locations/time zones, ensuring timely and accurate investor outputs, leading daily operations across critical workflows (dealing support, cash processes, settlement coordination, reconciliations, query intake-to-resolution), strengthening controls, defining the target operating model, delivering transformation with Product/Tech, championing continuous improvement and AI adoption, developing leaders, owning KPIs/OKRs, and providing measurable client outcomes.
Required Qualifications
- Proven senior leadership experience (7+ years) running multi-location, high-volume operational teams (c. 30–60+ headcount) with accountability for SLAs and risk outcomes
- Strong domain expertise in fund services / transfer agency / investor relations, with depth across alternatives operating models and investor/client servicing expectations
- Demonstrated ability to execute complex change across operations, product, and technology—turning strategy into shipped improvements and measurable results
- Excellent stakeholder management skills; ability to influence at senior levels and align cross-functional partners to outcomes
- Strong command of operational risk and control disciplines (governance, issue management, remediation, audit/regulatory readiness)
- Data-driven operator: able to build performance transparency, diagnose root causes, and drive sustained improvements
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