Executive Dining, Conference Concierge Manager (81250002)
$47,840–$52,000 year
On-siteToronto, Ontario, Canada
Job Summary
Provide a welcoming first point of contact for all conference participants and staff information desks throughout the event. Oversee event setup, operations, and breakdown while troubleshooting issues in real time to ensure smooth delivery. Manage registration check-in, badge distribution, and special requests for VIPs and clients, ensuring compliance with safety and accessibility standards. Address attendee concerns promptly, liaise with vendors and partners, and gather post-event feedback to report on performance and recommend improvements. Work evenings and extended hours at the conference centre in a high-energy environment requiring standing and movement.
Required Qualifications
- A significant interest, relevant experience and/or education in hospitality, tourism, or events
- 1–3 years of experience in hospitality, customer service, events, or concierge roles
- Strong interpersonal and communication skills
- Fluency in MSOffice suite platforms
- Professional, friendly, and approachable demeanor
- Ability to remain calm and solution-oriented under pressure
- Strong organizational and multitasking abilities
- Flexibility to work evenings and/or extended hours during events
Desired Qualifications
- Familiarity with event environments or conference operations
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