Executive, Customer Service
RemoteMalaysia
MalaysiaRemoteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Deliver exceptional customer experiences by leveraging strong listening and critical thinking skills to solve complex internal and external problems. Plan and prioritize activities with accuracy while adhering to strict deadlines, working independently or within a team environment. Apply intellectual curiosity and problem-solving abilities to maintain integrity, passion, respect, and discipline in all interactions. Utilize excellent communication skills and a working knowledge of digital platforms and CRM tools to support the customer service function.
Required Qualifications
- Diploma or Degree in Business Admin or related field
- At least 5 years experience in customer service, call centre, financial services or related fields
- Ability to go beyond to deliver exceptional customer experience
- Excellent communication skills coupled with good listening and critical thinking skills
- Intellectual curiosity, strong problem solving skills with a demonstrated record of success in both internal and external environment
- Ability to plan and prioritize activities whilst maintaining accuracy and adhering to strict deadlines
- Possess the values of integrity, passion, respect and discipline
- Ability to work in a team as well as be independent
Desired Qualifications
- Working knowledge in digital platform and CRM tools
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