Executive - Contact Centre (Chennai) (Female Only)

Conduct debt collection via phone, email, and letter to negotiate payment plans and arrange repayments for overdue accounts. Investigate customer financial situations to propose suitable repayment options and document all interactions accurately. Follow up on promised payments, handle escalated inquiries, and coordinate with legal and finance departments to resolve complex issues. Comply with legal requirements and company policies while achieving monthly and quarterly collection targets. Submit regular reports on outstanding debts and update knowledge of industry regulations and best practices.