Executive Communications Administrator
$75,000–$90,000 year
On-siteColorado Springs, Colorado, United States
Job Summary
Staff the dedicated USSPACECOM telephone line as the first point of contact for priority customers, handling account creation, access remediation, and resolution for known problems. Manage priority customer service response times based on government guidelines while supporting VIP site visits and surge IT services during Tier 1 National Level Exercises. Operate and maintain USSPACEOM J6 processes, computer facilities, and IT systems for mission hardware, software, and LANs. Coordinate solutions for non-baseline system issues, manage onsite resolutions, and configure military devices including desktops, mobile units, and printers. Employ HQ IT Focal Point for helpdesk ticket management and ensure continuity of operations for Command priority customers. Requires a BS degree in IT or related field, four years of technical experience, Security+ certification, and an active TS/SCI clearance.
Required Qualifications
- BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
- Over four years of relevant technical experience
- Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
- Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency
- Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate
- Required Certification: Security+
- TS/SCI clearance required
Desired Qualifications
- Desired Certification: Cloud+, GICSP, GSEC, or SSCP certification
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