Executive Casino Host

Greet and host customers, maintaining a high standard of courtesy while fostering Bally's customer-centric culture and building long-lasting guest relations. Attract and retain player patronage through personalized service, arrange special events including transportation and tickets, and maintain ongoing professional contact via phone, email, and in-person encounters. Assist in developing programs to increase player worth within comping guidelines, supervise and train Casino Hosts and VIP Representatives, and ensure departmental adherence to regulatory requirements and company policies. Communicate guest concerns to supervisors and assist with VIP lounge activities.