Executive Assistant (Remote-Hybrid Role)
HybridManila, Metro Manila, Philippines
Job Summary
Manage client expectations and resolve complaints while ensuring high-quality task resolution in compliance with Sigrid's SOPs. Perform daily health checks on client accounts, monitor resource usage, and coordinate with the Customer Success Manager to increase under-utilized account activity. Handle account clean-up, task resolution, and time management by delegating work and maintaining secure records of client preferences. Identify learning opportunities to recommend company improvements and ensure all staff deliver quality work. This role requires a Bachelor's degree, 1–2 years of experience, and fluency in business English, with a focus on multi-tasking and analytical problem-solving. Candidates must have a quiet home workspace with high-speed Wi-Fi and be ready to start immediately with updated NBI and Fit to Work clearance.
Required Qualifications
- 1–2 years of experience as an Executive Assistant
- A high level of spoken and written business English
- Excellent time management skills
- Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable
- Proficiency in MS Office and web-based applications
- Has high attention to detail
- A strong sense of customer service and enjoys anticipating the needs of others
- With strong analytical skills and is able to understand information immediately
- Ability to work efficiently, think clearly, and solve tasks accurately under pressure
- Pro-active and resourceful self-starter
- Desire and ability to work in a fast-paced technology environment
- With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
- Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance
Desired Qualifications
- Bachelor's degree or equivalent work experience preferred
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