Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates; verify and update patient demographic details, insurance information, and contact information; assist with rescheduling or canceling appointments; maintain accurate documentation in the system; ensure confidentiality and compliance with healthcare privacy regulations; provide empathetic, professional patient interactions and guidance on available services; utilize call management/CRM systems and follow established call handling procedures and scripts; work night shifts from Bangalore with transport provided.