Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates. Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach. Assist patients in rescheduling, canceling, or modifying appointments as needed. Address patient concerns and escalate complex issues to the appropriate departments when required. Verify and update patient demographic details, insurance information, and contact information during interactions. Maintain accurate documentation of all calls, patient interactions, and updates within the system. Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information. Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications. Follow established call handling procedures, communication scripts, and service guidelines. Assess patient needs and provide appropriate guidance on available services and next steps.