Exams Manager
On-site · Liverpool, England, United Kingdom
Job Summary
Exams Manager leads the Exams team to manage administrative operations for delivering assessment and exams, ensures data integrity in the college student records system, develops and maintains SOPs, aligns with JCQ and awarding organisations requirements, and provides training and supervision to Exams Officers. The role responsibilities include overseeing day-to-day exam operations, managing performance against service standards, supporting audits and GDPR compliance, maintaining enrolment and curriculum understanding, and driving service improvements with a focus on equality, diversity and inclusion. Strong emphasis on stakeholder engagement, data reporting, record-keeping, training delivery, and ensuring a high standard of customer service.
Required Qualifications
- Experience of managing and monitoring workflows and reporting on performance against service standards
- Experience of leading customer excellence in a professional setting
- Significant recent experience of managing an administrative function
- Ability to analyse and report on statistical data to support process management, timely interventions and business improvement
- Experience of maintaining record systems and checking data integrity
- Excellent organisation, planning and prioritisation skills to meet deadlines
- Good IT skills
- Demonstrable experience in delivering training to others
- Excellent stakeholder management skills
- Excellent communication and interpersonal skills
- Flexible and adaptable individual with a positive and constructive approach
- Committed to own CPD
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