EWM Site Support Lead
On-siteMadison, Wisconsin, United States
Job Summary
Provide Tier 1 & Tier 2 SAP support for all EWM processes including receiving, put-away, picking, packing, shipping, goods movements, internal transfers, RF device operations, and bar code scanning. Troubleshoot and resolve EWM incidents while monitoring the Warehouse Management Monitor for exceptions, aging deliveries, and bottlenecks. Manage case creation, ticket triage, and escalation to the central ERP team, AMS, and solution architects via ADO. Lead the PFEP initiative, ensure accurate warehouse master data creation and maintenance reflecting evolving physical layouts, and support inventory accuracy targets exceeding 95%. Partner with Manufacturing Engineering and Operations to redesign line-side material presentation and support go-live readiness, testing, and user training across multiple warehouse sites.
Required Qualifications
- Bachelor's degree
- 5+ years in warehouse operations, inventory management, or material flow in a discrete manufacturing environment
- 3+ years hand-on with SAP S/4Hana MM and/or Embedded EWM [configuration, troubleshooting, user support]
- Deep knowledge of EWM master data
- Demonstrated ability to train and enable end users across multiple warehouse sites
- Strong trouble shooting and root cause analysis skills in an SAP production environment
- This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended
- A negative drug/alcohol test result is required for employment
- Refusal to take the test or a positive result may disqualify a candidate from further consideration
Desired Qualifications
- Experience with mixed model and batch manufacturing material flow
- Familiarity with EWM integration to PP/DS, PM, QM, SD & MES
- Experience with cross-plant replenishment and stock transport processes
- Experience supporting SAP go-live cutover, hyper care, and post-go-live stabilization
- SAP EWM certification or equivalent training
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