EverPro - Customer Support Representative (Remote, US)

Customer Support Representative (Tier 2) for the Studio Director product, focused on delivering outstanding experiences for Studio Director customers. Responsibilities include taking calls and emails from existing customers, resolving issues and processing payments, providing guidance on how to use the Studio Director software, training customers, identifying recurring issues, and contributing to knowledge base updates. Demonstrates empathy, problem-solving, and the ability to manage complex cases independently, while maintaining professional communication and strong writing and phone skills. Remote US-based role with a distributed team, and potential travel to North American offices as needed. The position emphasizes customer care, issue resolution, and continuous improvement to reduce cancellations and enhance product usage, with a culture of going the extra mile for customers.